Some reasons that Runescape lose interests among gamers

Since 2010, Runescape lose many customers every year and many gamers quit this game every day.

I play RS now as I can skill while work on phone

Can't play any other MMO as don't have time....

RS can be semi afk playable=D

What i hate the most about:

1. Customer Service is freaking joke, they don't even offer any possibility to contact them directely.

2.Game runned by f2p bots, nobody care about or unable to stop. Both options means: FAIL There are many gamer farming Runescape gold there.

3.Nobody care if you scamm, but all care if scammer complain about being called like that on forum. Means: free flow to all game criminals. Many players will ask you to buy cheap rs gold from them that annoys a lot.

4.Anything happened to you is always your fault, Jagex is 100% innocent, even if they never, or not enough, publish what you need to be careful with in game.
Game is fun, can be good as cheap entertainment, but Jagex need to grow up from kids age and start to repair own faults faster.

IMO: they were "OMG we won!" at 2007 with 5mil subs, so they made all to kill golden egg chicken by changing game to communist dictatorship=D
Now I guess they just have not enough cash to do all, as are so many games on market now.

Why I play Runescape among all MMORPGs

Runescape has very interesting quests and I really enjoyed doing them, but combat is very obsolete and too much grind. If they reduce it or at least make it very rewarding experience, I won't play it again. Everything else is okay, huge world, good graphics (for a browser game), decend music (they still use midi instead of mp3 quality sounds but you get used to it), huge community, big economy etc.
The main reason i don't playi s that after hours of grinding like mining, makes you fill like a bot. Mine 30 coals run to bank and store them, then run back to mine etc.. You get like 120 xp per coal and you need like 10 mill xp for max? Calculate how many months you will be doing the same thing until you reach you goal. This game will melt your brain down. However, it is very addictive and thats dangerous mix! There are many different ways to earn runescape money so that you can challenge a lot. Even you don't want to make rs money by yourself, you can find many sites to buy cheap rs gold.

Personally, i'm more of a quester and i love the endgame-ish combat, like barrows and godwars dungeon. However i hate HAVING to grind boring skills to get there.

In most MMOs, like WoW, ever quest, basically all big box MMOs. You grind to max level and thats all you NEED for endgame, sure you could grind professions to max, and you're at a disadvantage if you dont, but no ones forceing you to do them. In runescape if you dont get all your skills to max, or at least rather high levels, you cant do have the stuff i enjoy.

Almost makes me wanna bot my way through them..