Some reasons that Runescape lose interests among gamers

Since 2010, Runescape lose many customers every year and many gamers quit this game every day.

I play RS now as I can skill while work on phone

Can't play any other MMO as don't have time....

RS can be semi afk playable=D

What i hate the most about:

1. Customer Service is freaking joke, they don't even offer any possibility to contact them directely.

2.Game runned by f2p bots, nobody care about or unable to stop. Both options means: FAIL There are many gamer farming Runescape gold there.

3.Nobody care if you scamm, but all care if scammer complain about being called like that on forum. Means: free flow to all game criminals. Many players will ask you to buy cheap rs gold from them that annoys a lot.

4.Anything happened to you is always your fault, Jagex is 100% innocent, even if they never, or not enough, publish what you need to be careful with in game.
Game is fun, can be good as cheap entertainment, but Jagex need to grow up from kids age and start to repair own faults faster.

IMO: they were "OMG we won!" at 2007 with 5mil subs, so they made all to kill golden egg chicken by changing game to communist dictatorship=D
Now I guess they just have not enough cash to do all, as are so many games on market now.